We know that as a school getting online for the first time, technical knowledge and local expertise is not going to be readily available. That’s why EDUGATEBOX has been designed with the non-technical user in mind. That promise of easy deployment and operation is central to our ‘as standard’ first class support package so reassurance is never far away.
Expert technical support from the ApplianSys team, via phone or email during standard office hours, gives you:
- Direct access to experienced engineers who know the product inside-out
- Help to deploy your EDUGATEBOX with ease
- Help to continually optimise its operation, maximising the benefits for your school
- Help should things not go according to your plan
- Software upgrades that protect your investment. Our regular, scheduled releases and rapid-release system updates respond to events such as newly identified security threats
- Automatic caching updates that enable your cache server to handle changes made by content and software providers like Vimeo and Microsoft. Our engineers continually write new system code to ensure that you can keep caching the content that’s important to you
- Hardware warranty for protection against failure. Our uncomplicated hardware swap-out service means a spare unit, held in stock by local partners in most countries, can be delivered next-day, as standard
- Free annual health checks of your operation and configuration. A senior ApplianSys engineer carries out a remote assessment with you, highlighting issues and promoting best practice, with tips to help you get the most from your investment
- Extended product life at a fraction of the cost of a new one. When needed you can simply replace the hardware with a new unit at a hardware-only discounted price, extending the life of your solution for another 5 years
- Dedicated customer portal access for instant, 24/7 availability of helpful FAQs, all current product documentation, helpful articles, and all firmware downloads
- Customer news that regularly brings you useful advice from our support team, hints and tips for getting more out of your appliance and news on forthcoming software releases
- Service discounts with stepped multi-year options to save you money, as well as avoid the inconvenience of renewing