We know that when getting schools online for the first time, technical knowledge and local expertise is not going to be readily available. That’s why EDUGATEBOX has been designed with the non-technical user in mind. That promise of easy deployment and operation is central to our ‘as standard’ first class support package, so reassurance is never far away.
Expert technical support from the ApplianSys team, via phone or email during standard office hours, gives educational authorities or individual schools:
- Direct access to experienced engineers who know the product inside-out
- Help to deploy their EDUGATEBOX with ease
- Help to continually optimise its operation, maximising the benefits for schools
- Help should things not go according to plan
- Software upgrades that protect investment in the appliance. Our regular, scheduled releases and rapid-release system updates continually respond to events such as newly identified security threats
- Automatic caching updates that enable EDUGATEBOX cache servers to handle changes made by content and software providers like Vimeo and Microsoft. Our engineers continually write new system code to ensure that the content schools need can always be cached
- Hardware warranties that protect against failure. Our simple hardware swap-out service means a spare unit, held in stock by local partners in most countries, can be delivered next-day, as standard
- Free annual health checks of operation and configuration. A senior ApplianSys engineer carries out remote assessments at school or regional level, highlighting issues and promoting best practice, with tips to help authorities maximise their investment in EDUGATEBOX
- Extended product life at a fraction of the cost of a new one. When 4 or 5 years old schools can simply replace the hardware with a new unit at a hardware-only discounted price, extending the life of their solution for another 5 years
- Dedicated customer portal access for instant, 24/7 availability of helpful FAQs, current product documentation, reference articles, and all firmware downloads
- Customer news that regularly brings useful advice from our support team, hints and tips for getting more out of the appliance and news on forthcoming software releases
- Service discounts with stepped multi-year options to save schools money, as well as avoid the inconvenience of renewing