"We have no complaints, we've not had to do much with the DNSBOX. It's pretty solid!"
Colin Norford, Cache Administrator/IT Manager, The Cable, Saint Kitts and Nevis ""Other DNS vendors were either too expensive or inappropriate. We wanted an easy to use appliance and that’s what we got with DNSBOX.""
Mark Albutt, Technical Manager, Probrand Limited, UK "The management of DNS is very easy via the user friendly GUI. All you need is a basic knowledge of DNS and how it works"
Moataz Sabri, Topnet Internet Services, Saudi Arabia "If every business partner that I deal with was this perfect, I'd be happy"
Frank Furthmüller W&W Informatik, Germany "Our DNSBOX has been great, exactly what we needed. It's reliable, secure, and has done a good job to date"
Ade Ojuri, CEO, Juniper Solutions Limited, Nigeria

Special Support as Standard

ApplianSys is not a box shifter – we offer a complete solution. Our aim is to give our customers world-class support, making it easy for you to deploy and use our solutions and giving you peace of mind.

We do this by offering a high-service support package and ensuring our whole team has the right attitude. Our people focus on being friendly and helpful, highly responsive and “going the extra mile” to look after customers.

Our standard annual support package includes:

  • Expert technical support via phone or email during standard office hours. Our pool of technical expertise is there to help you deploy your solution and get the most out of it now and in the years ahead. You get direct access to experienced engineers who know the product inside-out.
  • Software upgrade protection with regular, scheduled releases and rapid-release updates in response to events such as new security vulnerabilities.
  • Hardware warranty against failure with a hardware swap out service. Our local partners hold stocks of spare units so next-day delivery is standard in most countries.
  • Annual deployment review. A senior ApplianSys engineer runs a health-check on your deployment, discusses any issues and gives tips to help you get the most from your solution.
  • Low-cost hardware refresh. When your appliance reaches 5 years old, you can simply replace the hardware with a new unit at a discounted hardware-only price. So you can extend the life of your equipment for a further 5 years at a fraction of the cost of buying a new solution.
  • Regular customer newsletter featuring advice from our support team, hints and tips for getting more out of your DNSBOX and news on forthcoming software releases.
  • Discounted multi-year renewal options which save you time, as well as money.

We are entirely flexible in meeting customers’ support needs, and offer custom support options, training, consultancy and installation services.

We work with our local partner network to deliver this service to you wherever you are in the world. Partners receive comprehensive training to ensure you get great support in your time-zone and your language.

For more information or to contact our support, use the Contact Us form.

Next: Better Value >
Because DNSBOX is versatile and scalable, our customers around the world come in all shapes and sizes. Some want to simplify, control and protect their DDI services, others just want to solve a specific DNS or DHCP headache.

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