Zoenet’s successful search for fast DNS

ApplianSys is pleased to announce that Zoenet, a fast growing Ecuadorian ISP, has replaced its free DNS service with a DNSBOX solution to improve network performance and customer services.

Zoenet previously used Google DNS to do recursive DNS lookups for its 1,000+ customers.

However, because DNS requests from the ISP’s clients were sent across the internet to a remote off-site Google DNS server, network latency was a problem. Customer connections were slow, leading to complaints.

At peak times, the offsite server became overloaded, causing some customer requests to timeout. Zoenet’s DNS Administrator, Darwin Marín Rojas, was concerned that this public DNS service might impose rate limits in future to avoid overloading its servers. This would prevent the ISP from taking on more customers.

“The DNS service was very unreliable – as a result, it became increasingly difficult for us to deliver on the levels of service promised to customers,” says Darwin, “We received frequent customer complaints and needed to take immediate action.”

To take back control of this business-critical DNS service, Darwin sought a reliable, cost effective DNS server deployed locally – dedicated to handling customers’ DNS requests. He found DNSBOX was ideal.

“DNSBOX was surprisingly affordable, and I was already familiar with the user interface having happily used CACHEBOX in the past,” says Darwin.

With DNSBOX deployed locally, network latency is no longer a problem, customers are happier with the quality of service, and Zoenet can continue growing its customer base without comprising the quality of service.

About

Established in 2013, Zoenet provides internet, web and email hosting services to hundreds of clients across Ecuador.