DNSBOX decays Radio Active latency

ApplianSys announced today that South African ISP Radio Active has bought a DNSBOX DNS cache appliance to improve customer satisfaction.

In 2010 the ISP bought a CACHEBOX230 to replace an existing Squid web cache engine. It has since enjoyed significant bandwidth saving and provided a better customer experience.

During a routine network consultation with his ApplianSys Account Manager, Radio Active’s Operations Manager Bill Fordred highlighted issues he experienced with his third party DNS provider which was used to provision customers’ DNS requests:

“We promise customers a stable, cost effective connection to the internet via high-speed fibre & wireless networks. However, we had an increasing number of complaints about slow browsing speeds – especially during peak times – when latency was high and requests were frequently dropped. There was no way of knowing which DNS servers handled customer requests.”

“We simply didn’t have the manpower to effectively handle all the complaints in a timely manner, and knew that trying to figure out the issue with our DNS provider – or possibly asking them to make infrastructural changes would be a long-winded process.”

Bill wanted to deploy a local DNS server to resolve these issues.  Based on his experience of CACHEBOX’s reliability, he deployed a DNSBOX to handle recursive DNS requests.

“DNSBOX was really easy to set up and deploy. In terms of reliability and value, it does for my DNS what CACHEBOX did for my bandwidth!” he says.

About

Radio Active Telecommunications is a Wireless Internet Service Provider based in South Africa’s northernmost province. It provides wireless broadband services to hundreds of residential customers, as well as long range data links for corporate network infrastructures.