"ApplianSys has the people skills to deal with us as a business and the technical expertise to back up its products."

Mark Albutt, Technical Manager, Probrand Limited, UK

"I work with many technology companies around the world and this has been one of my best experiences in terms of product support and aftercare"

Adam Yon, C&W St Helena Networks Manager

"ApplianSys’ support team is perfect. It’s much better than many other support teams that I have dealt with before."

Daniel Hanna, IT Manager, AMC Telecom, Congo

"I am particularly impressed with the response time, quality of interaction and professionalism shown by ApplianSys support staff. Theirs was the fastest response I've had this year from any of my numerous vendors."

Udochi Ododo, Network Operations Engineer at Galaxy Backbone Plc, Nigeria

Support

Get in touch with ApplianSys Support

UK hotline: +44 8707 707 789

US Hotline: +1 512 696 1420
Support contact form
Customer portal sign in

ApplianSys is not a box shifter – we offer a complete solution. Our aim is to provide world-class support, making it easy for you to deploy and use our solutions and giving you peace of mind.

We do this by offering a high-service support package and ensuring our whole team has the right attitude. Our people focus on being friendly and helpful, highly responsive and on “going the extra mile” to look after customers to the best of our ability.

Our standard annual support package includes:

  • Expert technical support via phone or email during standard office hours. Our pool of technical expertise is there to help you deploy your solution and get the most out of it, now and in the years ahead. You get direct access to experienced engineers who know the product inside-out.
  • Software upgrade protection with regular, scheduled releases and rapid-release updates in response to events such as new security vulnerabilities.
  • Hardware warranty against failure with a hardware swap out service supported by local partners.
  • Annual deployment reviews. A senior ApplianSys engineer runs a health-check on your deployment, discusses any issues and passes on tips to help you get the most from your solution.
  • Low-cost hardware refresh. When your appliance reaches 4 or 5 years old, you can simply replace the hardware with a new unit at a discounted hardware-only price. So you can extend the life of your equipment for a further 5 years at a fraction of the cost of buying a new solution.
  • Customer newsletters featuring advice from our support team, hints and tips for getting more out of your appliance and news on forthcoming software releases.
  • Discounted multi-year renewal options which save you time, as well as money.
  • Dedicated Customer Portal for easy access to new firmware releases, product news and documentation, FAQs and more.

We are entirely flexible in meeting customers’ support needs, and offer custom support options, such as 24/7 cover, 4-hour swap-out, training, consultancy and installation services.

We work with our local partner network to deliver this service to you wherever you are in the world. Partners receive comprehensive training to ensure you get great support in your timezone and your language.